Sign-off
Only the Assignee of an RCA and the Admin can sign the RCA off.
Confirmation
Before the RCA can be signed of the system will check that:
- All cause chains have a root cause.
- All root causes have at least one action and that all actions are completed
The Assignee must then confirm that:
- the problem was contained and corrected; and
- recurrence and similar occurrence were prevented
by ticking the two boxes and click on Update.
Please note that only the Assignee and not any team member, can do this.
Signed-off
Once the Confirmation has been done, the Assignee can sign the RCA off.
Please note that only the Assignee and not any team member, can do this.
Depending on organizational policy, once the RCA is signed-off by the Assignee it can be closed from Problem statement (see Problem Statement & Background), with or without it first being:
- approved; and/or
- audited.
