RCA 101

Contents

Objective
Important concepts
Identify the problem
Define the problem
Contain the problem
Form the team
Objective
Type of information
Tools
Overview & purpose
Steps to create
Introduction
Cause types
Transitioning from Fishbone diagram
Risk of subjectivity
Mitigating the risk
The 5 Why process
Sanity check
Format
Action types
Responsibility and timelines
Confirmation
Approval & auditing