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RCA 101
Content
Introduction
Problem Statement
Background
Fishbone Diagram
5 Whys Analysis
Action Plan
Sign Off
RCA 101
Content
Introduction
Problem Statement
Background
Fishbone Diagram
5 Whys Analysis
Action Plan
Sign Off
RCA 101 Training
RCA 101
Contents
Introduction
Objective
Important concepts
Create a problem statement
Identify the problem
Define the problem
Contain the problem
Form the team
Background
Objective
Type of information
Tools
Fishbone diagram
Overview & purpose
Steps to create
5 Whys analysis
Introduction
Cause types
Transitioning from Fishbone diagram
Risk of subjectivity
Mitigating the risk
The 5 Why process
Sanity check
Creating an Action plan
Format
Action types
Responsibility and timelines
Signoff
Confirmation
Approval & auditing