RCA 101

Contents

Introduction

Objective

Important concepts

Create a problem statement

Identify the problem

Define the problem

Contain the problem

Form the team

Description

Objective

Type of information

Tools

Fishbone diagram

Overview & purpose

Steps to create

5 Why analysis

Introduction

Cause types

Transitioning from Fishbone diagram

Risk of subjectivity

Mitigating the risk

The 5 Why process

Sanity check

Creating an Action plan

Format

Action types

Responsibility and timelines

Signoff

Confirmation

Approval & auditing