RCA Quick Start Tour

Fishbone diagram

Fishbone diagram

Fishbone diagram

The Fishbone diagram is used to brainstorm the direct causes of the problem.

Add a direct cause

Continue to brainstorm and add all the potential direct causes for the problem to the Fishbone diagram.

Prioritize (probable / non-probable)

When you are done, prioritize the most likely direct causes by marking them as Probable.

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The probable direct causes are displayed at the top of each category.

Edit

Click on the text to edit the direct cause.